Privacy Policy RoamSafe
Australia
Your use of the Roamsafe site and/or your registration for Roamsafe products and services
constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms
of this Privacy Policy, please do not use the Roamsafe site.
Roamsafe may occasionally update this Privacy Policy. When it does, Roamsafe will also
revise the “last update” date at the top of this Privacy Policy. In addition,
Roamsafe will seek a customer’s prior consent, by email, for any new uses or proposed
disclosures of information collected from the customer prior to the change.
Roamsafe will notify customers by email of changes to this policy that will affect information
collected from them in the future.
In certain circumstances, however, Roamsafe will not inform and obtain the consent of the
customer, such as in connection with an investigation of a breach of an agreement, contravention
of laws, an emergency where the life, health or security of an individual is threatened, the
collection of a debt or in compliance with the request of a law enforcement agency or a court
order.
A customer may withdraw his or her consent for collection, use and disclosure at any time by
sending an email to unsubscribe@roamsafe.com.au. Please note that, if you do, Roamsafe may suspend
its provision of products and services to you. When you unsubscribe, if you fall within the
guarantee period for any Roamsafe product and you request a refund, the guarantee will be
honored.
Accountability
Roamsafe does not collect personal information (information that personally identifies you)
including but not limited to your name, email address, home or work address, telephone number, and
information about your computer hardware and software (e.g., IP address, operating system, browser
type, domain name, URL, access times, and referring web site addresses).
Roamsafe has implemented this Privacy Policy to protect personal information received from its
customers, and to respond to any inquiries. The Privacy Policy also provides that Roamsafe
will use appropriate contractual means to establish a comparable level of protection for personal
information which is sent for processing by third parties on Roamsafe’s behalf.
Roamsafe has designated responsibility for your personal information to its Privacy Officer,
who ensures compliance with the principles in this Privacy Policy. Other Roamsafe individuals may
be delegated to act on behalf of the Privacy Officer.
Purposes for Collecting Personal Information
Roamsafe collects and uses personal information for the following Identified Purposes to
understand customer needs regarding Roamsafe’s services to develop and provide our web site
and our products and services for our customers to fulfill your requests for products, services or
information
to communicate with customers and site visitors, when necessary, and to inform customers of
upgrades, as well as of other products and services available from Roamsafe, its affiliates and
third parties; to allow customers to access limited-entry areas of Roamsafe’s site; to
personalize some of our services and products for you and to deliver targeted advertisements and
offers from Roamsafe and third parties; to bill accounts and maintain payment records; to comply
with any applicable law, regulation, legal process or government request to respond to a
legitimate claim, or to address our reasonable belief, that you are violating the rights of any
third party or any of the agreements or policies that govern your use of the Roamsafe site or any
Roamsafe product or service; to protect the services, products or rights of Roamsafe, including
but not limited to the security or integrity of the Roamsafe site; and to identify and resolve
technical problems concerning Roamsafe’s site, products and services.
Roamsafe also uses personal information in an aggregate form (i.e., not individually
attributable to you) for its business analysis, operational, marketing and other promotional
purposes. Limiting the Collection of Personal Information Roamsafe limits its collection of
personal information to only that information which is necessary for the Identified Purposes.
Disclosure, Processing and Retention
Roamsafe does not sell, rent or disclose your personal information to anyone else, except to
someone you have designated to act as your agent, for one or more of the Identified Purposes
(listed in Section 2, above) to Roamsafe’s employees, independent contractors, subsidiaries,
affiliates, consultants, business associates, service providers, suppliers and agents, acting on
Roamsafe’s behalf for any of the Identified Purposes as necessary if Roamsafe has reason to
believe that disclosure is necessary to identify, contact or bring legal action against someone
who may be causing injury to or interference (either intentionally or unintentionally) with
Roamsafe’s rights or property, other users of Roamsafe’s web site, products or
services, or anyone else that could be harmed by such activities and to respond to judicial
process and provide information to law enforcement agencies or in connection with an investigation
on matters related to public safety, as permitted by law, or otherwise as required by law.
In addition, as we continue to develop our business, we or our affiliates may sell or buy
other businesses or entities, or we may merge with another company. In such transactions,
personal information may be one of the transferred business assets. Also, in the event that
Roamsafe or substantially all of its assets are acquired, your personal information may be one of
the transferred assets.
Your information may be stored and processed in the Australia, or in any other country in
which Roamsafe or its affiliates, subsidiaries or agents maintain facilities. By using this
web site, you consent to any such transfer of information outside of your country.
Accuracy of Personal Information
Roamsafe will use reasonable efforts to keep customer personal information accurate for the
Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions
based on such information. Customers are responsible for informing Roamsafe about changes to
their personal information. You can do this by calling 1300 556 153 or sending an email to
our privacy department.
Roamsafe will use new or updated personal information it receives from customers to update its
own records.
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